Our Xero Support service is aimed at businesses which use Xero accounting software within their accounts department or who have an accountant that isn’t supporting you on Xero and you need regular advice on the platforms features.

If you are, or have in-house Xero users that need swift responses to their accounting queries, then call us on 01778 481044 today.

Why should I use Direct Peak for my Xero support?

All our staff are Xero Certified Advisors and use Xero everyday for bookkeeping and accounting. You can be sure you will receive support from real Xero experts who are familiar with the basic, advanced and payroll features of this cloud accounting software.  Direct Peak are Xero Gold partners and we pride ourselves on our expert knowledge and level of support we offer to our clients.

xero-support

We are all Xero Certified Advisors

All of us are using Xero every day for bookkeeping and accounting

Direct Peak are Gold Partners of Xero

Discounts for additional users of the same organisation

Only pay per user, even if the user uses multiple Xero organisations

Discounts for clients who also use us as their accountants

We don’t have to be your accountants for you to take advantage of our support packages, however, we do offer discounts on Xero support to accounting clients. In fact, every accounting client who spends £100+VAT per month with us receives Xero Basic Support free of charge for one user. We only charge a set fee per user, not per Xero organisation, so if you have multiple Xero organisations managed by one person, they will all be covered by the one user fee.

All our Xero support packages provide email support with responses to your enquires within 24 hours. For urgent support queries we include telephone support with the majority of issues answered on the initial phone call.

Our advanced Xero support package includes a quarterly health-check to make sure that Xero is giving you the correct information. We will write a report with all the areas we have checked, where the problems are and how to fix them.

Our Comprehensive Xero support package comes with all the features of advanced, plus a quarterly face to face meeting at the Direct Peak office for two hours with an expert Xero trainer to answer any queries you may have.

All users on our support packages must have completed the relevant Xero training prior to support commencing. This way we make sure your staff are comfortable with the basic functions and day to day tasks of using Xero software. Our Xero training courses are short and very competitively priced.

Below is our Xero support pricing structure:

Basic

£ 50 (+VAT)

per month

Email Support

Phone Support

Advanced

£ 97(+VAT)

per month

Email Support

Telephone Support

Quarterly Heath Check Report

Comprehensive

£ 167(+VAT)

per month

Email Support

Phone Support

Quarterly Health Check

Quarterly meeting with a Xero Trainer

Xero Support Add Ons

In addition to general Xero support, we also provide more specific support add-ons for both Xero Payroll and Receipt Bank.

Xero Payroll Support

We provide support for one member of staff in your business who manages your payroll internally. Our support package includes email and telephone calls.

Monthly Fee: £25+ VAT

Receipt Bank Support

If you already have Receipt Bank or want to sign up to Receipt Bank, you can switch your subscription to Direct Peak.

Monthly Fee: £10+ VAT

Looking for some Xero Support? Book a call with us.