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Xero Support

Our Xero Support service is aimed at businesses which use Xero accounting software within their accounts department or who have an accountant that isn’t supporting you on Xero and you need regular advice on the platforms features.

If you are, or have in-house Xero users that need swift responses to their accounting queries, then call us on 01778 481044 today.

Why should I use Direct Peak for my Xero support?

All our staff are Xero Certified Advisors and use Xero everyday for bookkeeping and accounting. You can be sure you will receive support from real Xero experts who are familiar with the basic, advanced and payroll features of this cloud accounting software.  Direct Peak are Xero Gold partners and we pride ourselves on our expert knowledge and level of support we offer to our clients.


We are all Xero Certified Advisors

All of us are using Xero every day for bookkeeping and accounting


Direct Peak are Gold Partners of Xero

Discounts for additional users of the same organisation

Only pay per user, even if the user uses multiple Xero organisations

Discounts for clients who also use us as their accountants

xero support from Direct Peak
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*Please note that Xero Support is currently only available for existing customers*

To sign up as a new accountancy customer and benefit from our Xero support, please get in touch here.

  • choose your accountancy plan

  • Email Support
  • Phone Support
  • Quarterly Health Check
  • Quarterly meeting with a Xero Trainer
  • Dext Support
  • Basic

  • from £50 +vat

    per month

  • Monthly Fee: £10+ VAT
  • Advanced

  • from £97 +vat

    per month

  • Monthly Fee: £10+ VAT
  • Comprehensive

  • from £167 +vat

    per month

  • Monthly Fee: £10+ VAT

We don’t have to be your accountants for you to take advantage of our support packages, however, we do offer discounts on Xero support to accounting clients. In fact, every accounting client who spends £100+VAT per month with us receives Xero Basic Support free of charge for one user.

All our Xero support packages provide email support with responses to your enquires within 24 hours. For urgent support queries we include telephone support with the majority of issues answered on the initial phone call.

Our advanced Xero support package includes a quarterly health-check to make sure that Xero is giving you the correct information. We will write a report with all the areas we have checked, where the problems are and how to fix them.

Our Comprehensive Xero package comes with all the features of advanced, plus a quarterly face to face meeting at the Direct Peak office for two hours with an expert Xero trainer to answer any queries you may have.

All users on our support packages must have completed the relevant Xero training prior to support commencing. This way we make sure your staff are comfortable with the basic functions and day to day tasks of using Xero software. Our Xero training courses are short and very competitively priced.

Looking for some Xero Support? Book a call with us.

    Xero Support from your Accountant

    Having Xero software for your SME (Small and Medium-sized Enterprise) business is undoubtedly a valuable asset for efficient financial management and bookkeeping. Xero is known for its user-friendly interface and comprehensive features that streamline financial tasks, such as invoicing, expense tracking, payroll, and reporting. However, the importance of having a support package from your accountant cannot be overstated.

    First and foremost, accountants possess a deep understanding of accounting principles and financial regulations. They can provide crucial guidance on how to set up and use Xero in a way that aligns with accounting best practices and legal requirements specific to your industry and region. This ensures accurate financial records and compliance with tax regulations, reducing the risk of errors or financial penalties.

    Furthermore, having a support package from your accountant allows for personalised training and ongoing support tailored to your business’s needs. Accountants can assist in configuring Xero according to your business structure, industry-specific requirements, and financial goals. This ensures that you’re utilising the software to its fullest potential and customising it to address your unique business challenges.

    Accountants can also help interpret and analyse the data generated by Xero. They can provide insights into your financial performance, cash flow, and profitability based on the information captured within the software. This guidance is invaluable for making informed business decisions, identifying opportunities for growth, and addressing financial challenges.

    In the realm of tax preparation and planning, accountants play a critical role. They can leverage the data from Xero to efficiently and accurately prepare tax returns, ensuring compliance with tax laws and maximising deductions. Additionally, they can offer tax-saving strategies and financial advice to optimise your tax position and minimise tax liabilities, which can result in significant cost savings for your business.

    Xero is an exceptional tool for managing finances within an SME, integrating it with the expertise and guidance of an accountant through a support package is essential. Direct Peak Accountants bring a wealth of knowledge and experience to help you harness the full potential of Xero, maintain compliance, make informed financial decisions, and ultimately drive the success and growth of your business.